This Privacy Policy outlines our practices and policies regarding the collection, use, and disclosure of your information when you use our website, medinovakl.com (the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this policy.

Table of Contents

1. Definitions

2. Information We Collect and Use

3. Use of Your Data

4. Legal Basis for Processing Personal Data

5. Data Retention

6. Disclosure of Data

7. Security of Data

8. Your Data Protection Rights

9. Children’s Privacy

10. Changes to This Privacy Policy

11. Contact Us

1. Definitions

• Personal Data: Any information that relates to an identified or identifiable individual.

• Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

• Cookies: Small files stored on your device (computer or mobile device).

2. Information We Collect and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

• Personal Data: While using our Service, particularly when submitting a consultation request form, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

  • Full Name

  • Email Address

  • Telephone Number

  • The nature of your aesthetic interest (optional)

• Usage Data: We may also collect information on how the Service is accessed and used. This Usage Data may include information such as your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and other diagnostic data.

• Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. Use of Your Data

Medinova uses the collected data for various purposes:

• To provide and maintain our Service.

• To manage your requests, such as scheduling consultations and responding to enquiries.

• To provide you with news, special offers, and general information about our services, where you have opted in to receive such information.

• To monitor the usage of our Service to identify and implement improvements.

4. Legal Basis for Processing Personal Data

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. We process your Personal Data because:

• You have given us your consent to do so by voluntarily submitting it.

• The processing is in our legitimate interests to operate and improve our Service, and it is not overridden by your rights.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

6. Disclosure of Data

Medinova will not sell or trade your Personal Data. We will only disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation (e.g., a court order).

• To protect and defend the rights or property of B & F FOREVER SDN BHD.

• To prevent or investigate possible wrongdoing in connection with the Service.

• To protect the personal safety of users of the Service or the public.

7. Security of Data

The security of your data is paramount. We use a variety of administrative, technical, and physical security measures to protect your Personal Data. While we strive to use commercially acceptable means to protect your information, we acknowledge that no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Your Data Protection Rights

You have certain data protection rights. Medinova aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed about what Personal Data we hold about you or if you want it to be removed from our systems, please contact us.

9. Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact our Data Protection Officer at:

B & F FOREVER SDN BHD (202501008745 / 1610159-V)
(Operating as Medinova Aesthetic Institute)
Level 3A, Global Doctors Hospital
Jalan Kiara 3, Mont Kiara
50480, Kuala Lumpur
Email: hello@medinovakl.com